Privacy Policy

Website privacy and safety information
Updated 22 October 2026.

About this notice

This notice concerns personal information submitted through the High Sweety website. For questions about information associated with your account, an enquiry or another interaction with High Sweety, contact orders@highsweety.co.za.

Information you provide

Information submitted through website accounts, enquiries and service requests can include your name, contact details, account details, billing or delivery details, transaction references and the content of your messages. Provide only information needed for your request. Do not send passwords, full payment-card details or unnecessary identity documents by email.

Website technologies

This website uses WordPress and WooCommerce. Login, session and other website technologies can use cookies or similar storage to support website functions. Statistics and security tools also operate on this website. Your browser provides controls for cookies and local storage; restricting them can affect website functions. This notice is not a substitute for any consent required for non-essential tracking.

Questions about processing and retention

You can ask High Sweety what personal information it holds about you, why it is processed, who receives it, whether it is transferred outside South Africa and what retention period applies. Relevant handling can depend on the service requested and applicable legal, accounting and security obligations. This notice does not promise a fixed deletion period or that every record can be erased immediately.

Your privacy requests

To request access to personal information, correction of inaccurate information, deletion where applicable, or to raise an objection or privacy concern, email orders@highsweety.co.za with the subject Privacy request. Describe the request and provide a relevant account email or reference. Identity verification may be necessary before personal information is disclosed or changed. Applicable legal requirements can limit a request.

For information about your rights or lodging a complaint, consult the Information Regulator of South Africa.

Safety information

For adults aged 18 and over only. Keep adult-use products securely out of reach of children and pets, in their original labelled packaging.

Suspected accidental ingestion or a serious reaction: seek medical advice promptly. The South African Poisons Information Helpline is available 24 hours a day on 0861 555 777. For a medical emergency, including unconsciousness, seizures or difficulty breathing, call 112 from a mobile phone in South Africa. Keep the packaging available for medical staff. For animal exposure, contact a veterinarian immediately.

Do not wait for a reply from High Sweety before seeking urgent help. The website and customer-support inbox are not emergency medical services.

Emergency contact references: UCT Poisons Information Centre and Western Cape Government emergency numbers.